Merge duplicate feedback posts
Keep one thread per idea by merging posts that ask for the same thing in different words.
On this page
More in Core Features
- Manage feedback boards
- Use the roadmap
- Publish changelog entries
- Embed the feedback widget in your app
- Branding and customization
- Guest and anonymous feedback
- Internal comments and team collaboration
- Collect feedback with boards
- Move feedback through statuses
- Voting and comments
- Merge duplicate feedback posts
- Private boards
- Identify signed-in users in the widget
- Widget configuration options
- Widget JavaScript API reference
When customers submit similar requests independently, votes and comments end up split across multiple posts. Merging brings them together into a single thread.
Why merging helps
Duplicate posts dilute the vote count for a popular idea and make it harder to see true demand. After a merge, all votes and comments live in one place, giving you a clearer signal.
How duplicate detection works
As a customer types a new submission, Featul shows similar existing posts so they can join an ongoing conversation instead of creating a new one. This reduces duplicates before they appear.
Merging posts as a team member
Open the post you want to merge into another.
Use the Merge option on the post.
Select the target post that should become the single thread.
Confirm the merge.
After merging, votes and comments from both posts are combined under the target post.
Things to keep in mind
Merging is a team action; customers cannot merge posts themselves.
Use internal comments to note why two posts were merged if the connection is not obvious to teammates reviewing the thread later.
Was this helpful?